I called three auto repair shops because my front headlights went out suddenly. Alvin's was the only one that answered, and they said I could come in immediately to have them looked at. This made my decision very easy. Tom gave me the low down on what might be going on with my lights and the potential costs. I liked that he made sure to let me know that he wouldn't make any repairs without telling me what was wrong and what options I had available. It turned out to be a wiring issue that would usually cost a hefty sum to fix (and I was on a budget). Luckily, his tech figured out a way to do it for under $100, and Tom even gave me a first time customer discount. Thoroughly happy with my experience and I'll definitely be back next time I have an issue.